Prepaid Data Problems

I bought a prepaid data simcard with a router on the 16th/12/2020 as well as the 10gig data bundle at The Bridge in Greenacres, PE. The simcard was Rica registered however when I got home the simcard was not active. I gave it a 48hour period thinking that by then I can enjoy the services however I was wrong. On the slip , they have a number *** that I can call for assistance , however whenever you call that number, the call fails. I went back to the branch on 23rd/12/2020 to report the problem , where I was given an Incident no.*** as there was a technical problem with the simcard and the turnaround time is 7 working days before I can use the card, mind you, this is excluding the Public Holidays. On the 5th /01/2021, the simcard was active however the data bundle I bought with the sim was not loaded. When I went to the branch in WalmerPark to report this, I was told that the logged Incident on the 23rd was only for the simcard and not the data bundle and that they had to log another incident for the data bundle to be loaded with Incident no.*** and that will again take another 7 working days. today is the 13th/01 and the data bundle is still not loaded. I am so frustrated and disappointed with Telkom. Instead of them helping me with the problem , I am given Incident numbers and email addresses to lay a formal complaint instead of someone in the branch to actually assist me.