Prepaid Data

I am absolutely shocked - There's no resolution to this error that Telkom made Bought prepaid data on 29/11 - 40g day + 40g night owl 24 /12 topped up again - 40g day + 40g night owl I still had a balance of +/- 11g night owl from November - I assume would expire 29/12 26/12 Telkom closed/ceased my prepaid number Called the call center - I was advised by the agent she will escalate the matter 28/12 called the call center again as I had no resolution - The call center agent said no escalation was done and a new call was logged - Case number ********** 2 The number was reactivated on the 30/12 however all the data was deleted I went into the Cresta store - Requested assistance from the technical team, whom were so unhelpful. Eventually the only person in the store that assisted me logged another call as critical - Case number ********** 2. I am not sure what critical means in Telkom cases but to date I haven't had any feedback. Called the call center again on two occasions for feedback 03/01 and 05/01 - and get the same response - The case is being attended to.

Telkom this absolutely shocking, if you can’t honor these data sales then don’t offer.