AN
Alicia N
1 reviews | Active since Mar 2017
16 May 2017, 14:02
Preorder nightmare
<p>I preordered the galaxy s8 in early April. I recieved a confirmation email but had no call from Telkom for a week. I then re-app**** 2(!!!) more times before they finally contacted me in late April. I gave the information they required and was told I would be contacted about the delivery in 5-7 days. THAT WAS 3 WEEKS AGO, till now I haven't recieved any communication (no call, sms, email) to confirm if my phone is actually coming. I have requested a callback from the telkom website multiple times now to no avail. </p>
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Replies (4)
Telkom's replyOfficial
17 May 2017, 14:17Hello alicianaidoo05
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply17 May 2017, 14:17
Official
Hello alicianaidoo05
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
25 May 2017, 10:16Hi
Thank you for making contact with us.
Please be assured that we have sent your query to the Sales Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply25 May 2017, 10:16
Official
Hi
Thank you for making contact with us.
Please be assured that we have sent your query to the Sales Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
AN
Alicia N's updateReviewer Update
25 May 2017, 12:35Just FYI - I had to contact the sales team myself after waiting 5 working days for a call.
AN
Alicia N's update25 May 2017, 12:35
Reviewer Update
Just FYI - I had to contact the sales team myself after waiting 5 working days for a call.
AN
Alicia N's updateReviewer Update
13 Jun 2017, 15:05Update : They called me, debited my account and still have not delivered my phone - 3 WEEKS later. They told me to wait another week for a phone i paid for and havent recieved. I just requested to cancel the order. This service is terrible. Telkom won't give you any updates unless you call them and are on hold for a good 15 minutes.
AN
Alicia N's update13 Jun 2017, 15:05
Reviewer Update
Update : They called me, debited my account and still have not delivered my phone - 3 WEEKS later. They told me to wait another week for a phone i paid for and havent recieved. I just requested to cancel the order. This service is terrible. Telkom won't give you any updates unless you call them and are on hold for a good 15 minutes.