Preorder Lost, pathetic vetting process and *********** store

First I preordered my phone on 9 Feb. Then when it launched on 11 March I phoned to find out when to expect delivery but they had lost my order. So I went that same day to Telkom Express Clearwater mall and was helped by a guy named Linda. Telkom Express Clearwater Mall is by far the worst #Telkom store in SA and if I could give a minus star rating I would. My upgrade was hell knows why sent for vetting. They never even escalated it until 15 March when I threw my toys out the cot as I had to leave on business thus needed the phone urgently as my wife phone is broken and didn't want to leave her without a phone which I made very clear for them. I was promised my phone is being kept for me and that they will make sure its sorted by Friday so postponed my trip until Friday. Come Friday still not sorted and but they assured me they still have the phone. Cant believe Telkom is so pathetic that it takes this long to vet an existing client of +/- 10 years as vetting was apparently only approved on 19 March. When buying a new car my vetting was done under an hour. As luck had it we had a family emergency over the weekend and my wife couldn't even call for help. Came back on 21 March and phone them but get told they have approval but for some unknown reason (as I couldn't hear him clearly but something regarding the public holiday) they could only give me the phone the following day but it is safe with them. Phone this morning 22 March and surprise they sold the phone. Phone in question is the #Samsung #S22Ultra so my changes of now getting the phone before end of March is pretty much zero as I know how much of a backlog there is on that phone. This means my wife is yet another 10 + days without a working phone and I also wont get the earbuds or additional warranty anymore or probably the same price. I am fuming mad at this stage and the store manager has such a don't care attitude its not even funny.