Premium Adsl line 9 days not working

For 9 days now my Adsl has not been working , I pay premium uncapped rate in advance and have not been able to use the service I have paid for. I have reported it on Facebook and also via the telkom 10210 number. And still nothing! I cannot earn an income if my Adsl does not work. I am just being told a technician will look into it. But NOTHING happens. I am being **** to and false promises made! That a technician will arrive and then nothing ! Nobody ever arrives! I am so sick of this now, I would like top management to please escalate my problem and see who is not doing their job! I think it is only fair that I also get credit on my monthly telkom Adsl for the amount of days I can't use my service! So far it is 9 days!