Premature line cancellation

i went into telkom branch key west to terminate my ADSL with telkom the end of the month, this would have been my 30 day notice as i canceled before telkom end of month (11 Aug), when i got home my line was completely terminated with no notice, i went into the branch to activate my internet for the remainder of the month but was told this can not be done because my line is in the final stages of cancellation and would be complete within the week, i went to a new service provider trough the same line, but was told they cannot do anything until telkom finished their process, and i am still waiting for telkom,<br> <br> this is a massive inconvenience because im a student from home and cannot use my internet and have deadlines,