Premature cancellation

Simple request: Please cancel my DSL account and telkom line on 30 December 2017 (there is actually a box for the date you want to have your account to be cancelled on the cancellation form on their website; I even made the subject of my cancellation email painfully clear about the date)

What should happen: The account should be cancelled on the 30th December 2017

What happened: My account was cancelled the week after emailing request (October)

My response: *Face palm*

Upon enquiry at Telkom Accounts: My account cannot be uncancelled. I will have to reapply for DSL and when I want it cancelled, then I must recancel around the date that I want it to be cancelled and hold thumbs.

(When I wanted to reapply, I was notified that that is also not possible and that I should wait for the cancellation to go through; still hasn't gone through)

I was actually quite a happy Telkom customer for more than 5 years now. Sadly this preemptive and completely incorrect cancellation with a failure of accounts department to rectify has lead me to purposefully find other ISPs that are completely independent from Telkom.

:(