Prejudice & Discriminating

I fail to understand that even after so many years into democracy we still have such prejudice and **************. When call into the call center for assistance, there is a voice prompt that gives you options to choose from. And when you choose option 1. A voice prompt will come up, telling you that “As a valued VIP customer you will assisted in English”. I have complained about this to their call center and also logged a call on their website. It seems like no action has been taken. This is definitely not right but rather discriminatory.