JW
Jeanetta W
1 reviews | Active since Aug 2015
02 Aug 2015, 13:13
Pre-paid Line Dead - No Service!
My Pre-paid line was cancelled, not by me but someone at Telkom, following 2 days of it having a zero balance. This was following a transfer of line as I moved house. Now the line has been dead for over a week and have been into Telkom Gateway twice as well as used the call centre. I have been assured that the line will be switched back on and have received emails to that effect, however nothing has been done about it! I am losing business! Please HELP!
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Telkom's replyOfficial
02 Aug 2015, 13:25Hello whitenita4,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130755
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130755
Regards
Narriman Lalla
Telkom Social Media Team
Telkom's reply02 Aug 2015, 13:25
Official
Hello whitenita4,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130755
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130755
Regards
Narriman Lalla
Telkom Social Media Team