Pre-paid land line to be repaired

My aunt - Lorraine - a pensioner - had reported her prepaid land line faulty. An notification was sent to her cell number on the 10 September that it would be sorted. It has been a month later and she has had to call Telkom every time to follow up and each time she was told a technician would be sent out. She is a pensioner who is alone most of the day - if there should be an emergency we need the land line working in order to contact her.<br> Telkom ref number: 314CRZ100915<br> Customer: Lorraine Williams - ***(faulty line) / *** (cell)