PRE-ORDERED FAILURE - POOR SERVICE

I've pre-ordered the Samsung S23+, when the call centre phone me and informing me that I'm due for an upgrade. I've pre-order it the moment it was launched, before it goes for sale at the shops. They said the benefit of pre-ordering it, is that I will received it before it is launched at the shops. There was also a special on the pre-order; you will receive double storage as well as a tablet. This deal exire tomorrow, 06 March.

It is now already a month since we pre-ordered it, still nothing received. I phone every day the call centre and every time there is another excuse. There is nothing they can do, it is approve and in delivery phase. First, it is at vetting. A system, can do anything about it, although it has been approve 2 weeks before that. Then they tell me, it is in delivery phase. Then a phone Courier It, but they did not received any instruction from Telkom. When I ask Telkom about it, they say Courier It did not collect it yet. When I ask for the tracking nr, then the story change to "sorry mam, there are no stock". Every body is waiting and even in the same position. I must just wait. I asked then what about the promotion that end. They just said don't worry. When I asked if the shops already received the phone, they said no, because online pre-ordered get preference. When I went to various Telkom shops today, they already send out there 3rd batches of pre-orders. This is now over a month that I'm waiting, without any success.

I have many contacts with Telkom, and this is the worst ever service a received, and also on a top of the range phone.

I believe Telkom could not really care if I don't receive the phone, or lost out on the promotion, or cancel all my contracts. They have many clients.

Getting very frustrated with poor service, everything a different story, etc.

I really hope that tomorrow, 06 March, that I will receive my notification from Courier It, and that I receive the phone before the end of this week.