Pre-order Option - Client Dissatisfaction

In my opinion... you pre-order option is not working and causing client dissatisfaction.<br> <br> I completed a pre-order form 3 weeks ago for the Samsung Galaxy S7, a Sales person contacted and advised me of the contract options and told her which option I preferred. She promise to call me back, I'm still waiting?<br> Is this how you treat your loyal clients? I have two contract with you #1 for a Samsung Galaxy Note4 and a Samsung Galaxy S5. My wife on her name has three contracts with you. #1 Apple Ipad, Uncapped Internet and a contract for a Samsung Galaxy S4.<br> What I want from you is to deliver on your promise because I wanted to phone as a birthday present for my son which is on 20-Mar-2016.