Pre-Order of S22 Ultra & Watch - Not Honored

Today, 6th April 2022 I have spoken to several people from 10213.

1. I spoke to Lindogothle in progress and she advised me, there is no record of my application/ pre-order. And instructed me to call Sales.

2. I called sales and spoke to Teresa she advised me that she can't order as you do not have stock and must call progress to find out about my pre-order

3. I then called progress again and spoke to Sindiswa, I explained the whole situation again and asked to speak to management. She put me back to the home menu.

4. I then spoke to Samantha in sales and she told me to call Cell Direct and Mondo as they are your 3rd parties and might have record of my pre-order.

5. Called Cell direct, spoke to Ashleen and they have no record of me and they don't sell the S22 Ultra

6. I then called Mondo and spoke to Intebezi and she had no record of me either.

7. I called 10213 again, went back to sales and spoke to Shavonne who I again explained my situation to and asked her for an email address so I can escalate this matter.

So here is the situation:

I originally pre-ordered my S22 Ultra on Telkoms website on the 22nd February 2022. I received an sms stating that I am pre approved and a telkom representative would call me.

No call came through so, I then placed another pre-order on the 3rd March.

Got the same sms, but nobody called me back.

So on the 8th of March I then placed my pre-order for the S22 Ultra & the watch. I got the sms and a Telkom representative did call me.

On the 23rd March I called the call center and they told me stock was only arriving on the 1st April. She saw my order!

Today is the 6th April and I called to follow up on my pre order of the phone and the watch only to be told, there is no record of my pre-order!

This is the 2nd time Telkom have messed up my upgrade. Last year I upgraded and then when I called, the same story, they had no record of the upgrade.

This is unacceptable and I expect Telkom to honor their commitment to fulfilling my pre-ordered S22 Ultra and the Watch.

Please refer to the screenshots below of the 3 times I logged the pre-order you can see the date of the screen shot / order, on the bottom of the picture.

I expect better a level service from Telkom, as my selected service provider and would appreciate a call from a manager, who can resolve this and arrange for my order to be fulfilled.

My number is *** My name is Mandy Snoyman

And I await their URGENT feedback.

Thanks

Mandy