Pre-order not received

I pre-ordered a Samsung Galaxy S7 Edge a few weeks ago from Telkom.<br> <br> I received a phone call from them about a week before the phone was released to confirm delivery but when I informed them that I was taking this phone as an upgrade on my contract I was informed that they can not facilitate an upgrade from the pre-order department (how could they not have expected people who are already with Telkom and due for an upgrade would pre-order the phone?) <br> <br> Anyway after spending half an hour on the phone explaining that I wanted to upgrade to the S7 and being put on hold 3 times for them to figure out how to deal with this I was told that they would forward my details to the department that can do the upgrade and that I would be contacted by them to complete my order.<br> <br> That was 2 weeks ago and I'm still waiting to be contacted. I have since phoned customer care, telkom shops and logged a querry on the telkom website and no one has been able to get me to right person to complete my order.<br> <br> The phone has already been released and is out of stock at all the Pretoria and Centurion branches that I could get a hold and I'm still waiting for my so-called PRE-order...