Pre-order - No order?

<p>I placed I pre-order for the new S8+ on 19/04/2017. Recieved a call back on 21/04/2017. Just to discover my order was not processed.</p> <p>Now I am trying to get the phone that I ordered, spend almost 2 hours on the phone on 05/05/2017.</p> <p>Today another hour. I was told everything is fine and I can expect the new phone anytime from 05/05/2017 on 21/04/2017.</p> <p>I want this to be resolved and want the pre-order package as what I app**** for.</p>