Pre contract debit order

I took out a contract in March 2016. I was told that my bank account would be debited with the full amount of my monthly subscription to verify my banking details and then refunded bck to me once the debit order was done and 2 weeks later I am still waiting for this to be done. I also requested for my number to be ported from Vodacom to Telkom but almost a week later I am still waiting for this to be done. It seems the poor service I left at Vodacom is also evident at Telkom.