NS
Nadine S

1 reviews | Active since Feb 2018

14 Feb 2018, 15:22

PRE APPROVEL DEBIT ORDER??

I placed an order online and did an application with one of the agents. I received a sms stating that I have been pre-approved and the money will be deducted from my account within the next 3 days. I can not understand why they deduct the money but I have not even been fully approved neither do I have the physical phone with me. They did not say this will be the case during the application process. What happens with the money when they later decline the request? I do not understand. If I had known this was going to be the case I would have thought twice before applying.

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Replies (1)
Telkom
Telkom's reply15 Mar 2018, 10:27
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,