********* Practices and Unauthorized Debit by Telkom

I had a month-to-month fibre to home contract with Telkom, which I paid for upfront on the 15th of each month. On November 28th, I contacted Telkom multiple times to cancel my service, but was informed that their systems were offline. Afterward, I successfully cancelled my service through their online system and received confirmation (***) on November 29th.

Despite this, I followed up with the call center to ensure everything was in order and was told that prorated rates would apply for the remaining days. However, to my dismay, I was debited the full amount again.

This unauthorized debit is not only frustrating but also *********. I demand a prompt refund of the overcharged amount and a thorough investigation into this matter. I hope others will be cautious when dealing with Telkom’s billing practices.