Power customer service

Since July 2025, Telkom has been failing to debit my account on the agreed date. Instead, they collect payment two days later and then charge me a penalty fee of R200 the following month.

In August, I paid approximately R647 for my 80GB contract. However, in September I was informed that I still owe R204, despite already paying. Telkom claims the account was handed to Nudebt, but Nudebt confirms there is nothing on their side — the issue lies with Telkom’s billing system.

For the past three months, I have gone to a Telkom store and called the call center multiple times to resolve this matter. I even sent my bank statements 3–4 times as proof of payment. Despite this, no case number has ever been opened for my complaint, and the issue remains unresolved as of 22 September 2025.

This is unacceptable. I am being unfairly penalized due to Telkom’s own delays in debiting my account. I demand:

1. Immediate correction of my account.

2. Reversal of all incorrect penalty charges.

3. A formal case number and written confirmation of resolution.