Postpaid contract - getting billed for nothing !

Hi,<br> I resorted to Hello Peter because I am not getting any joy from the Telkom call center. In the month of March, Telkom had this deal for 5 gigs of data plus a wifi router for R99, I wanted the offer with the phone (Samsung J1 ACE) which was going for R199. I app**** online for which an agent called me 2 weeks later to complete the deal. It was a lengthy 30 minute process as she read out all the terms and conditions and confirmed my application was processed. She also mentioned that I will get billed at the end of the month and my products will be delivered in 5 working days. Yesterday was 12 working days and my order was still not delivered so I decided to call up Telkom to find out whats happening. When I spoke to an agent they wanted my ID number but when I gave it to her, she couldn't find it on the system and told me there is nothing that she can do. I was starting to get very upset because I spent 30 mins on the phone during the application process and on top of it Telkom still debited me, but how do you not have my details on the system. I am very disappointed with the service firstly, and the fact that I planned to give this to my wife as her birthday gift this Friday :(