POSSIBLE ********** ACTIVITY

I don’t understand why Telkom is threatening to suspend my account given that, according to them, I have not paid for my account.

I don’t understand because I’ve made a payment amounting to R19 500 on 14 December 2022 and they seemingly cannot see that amount.

I’ve tried calling, emailing and sending them proof that the payment was made but the issue is still not resolved.

TymeBank says the transaction successfully went through and that such was confirmed with ABSA but for reason the money is no where to be found.

This is ridiculous because I’ve been paying Telkom via EFT using my TymeBank App - Billing Services option with no issue but now I make a huge payment and it’s seemingly missing.

And the reason why I’ve been making these manual payments is because Telkom has failed to deduct money from my account for the whole of 2022 but all of sudden they are able to in 2023 after I’ve kind of settled my account 😮💨.

Sana, I really don’t know what to do anymore