Porting to Telkom has been a serious Pain for me and to the rest of my contacts

Hello Peter

I have a serious problem with the lack of proffessionalism from Telkom agents. More espcially the one from Century City Shop 76. The Agent name is Arendse, the guy was helping me with the porting of my number from Cell C to Telkom. And Said I must go back to I-store and apply for contract there and asked them to use the cellphone number he gave me. When I got to i-Store I was informed that the guy advised me wrong they can't do that. On their side they issue their own numbers from their stock.

So I went back and asked the same agent, if then we can stop the port and continue with one process from i-Store. He show no interest to assist me after and said I must wait for an SMS and reject porting from that SMS. Of which I didn't get the SMS instead my number was ported. Then worked for a day and then stopped working saying that my number was changed. I called Telkom, and they told me that the number is with my previous provider.

I went back to the same shop, Karen tried to assist me, however, wanted more details from Arendse. He didn't want to get involved, instead he said my porting was cancelled. When I asked cancelled to which SIM card and network provider. He said even though this was a cell number now but it went back to MTN. I asked him if he is 100% sure about this he said ja thats what normal happen. But refused to accompany me on request of Karen to verify what he said with MTN opposite their shop. MTN said that is impossible and not true.

Went back, Karen tried to further assist and to relink my number to a different SIM card. But she had technical issues and logged a call.

This morning I called Telkom spoke to an agent by the name Nontokozo, she said the number is now a telkom number I can insert the sim card. But I got a message that said it is not registered to a network. I called again and spoke to Pearl who said she can't pick my number she doesn't understand what Nontokozo what referring to.

Now I am sitting a point where I don't know whether I have lost my number or not from 24th of June until now. Telkom is a problematic service provider with its agents that will tell you different stories and unprofessional guys like Arendse facing customers every day with their attitude that is less desired.

I really don't know what more to say about Telkom.