Porting takes >3 weeks and does not work. Service is a joke!

It has now been three weeks since I originally began the process of porting my number from Vodacom to Telkom and it still has not come through. Telkom's service is an absolute joke!!!

I went to the Rosebank store at the beginning of the month where I was instructed to send a text to port my number. I did so and it failed to work, so I returned a few days later to enquire again. On my second visit to the store, they tried again and then raised the issue to the "technical team" and assured me it would be done within 72 hours. Alas, it didn't work (!!).

On my third attempt, I called the Telkom support number and was instructed to re-do the text method. I did, waited days, the number didn't port. I called Telkom support again and was told to call Vodacom. Upon speaking to Vodacom, I was told that Telkom had cancelled the port request. So I re-submitted the text, waited a few more days, and called support again who told me to go to a store to finalise the port.

I did so this week and was told that everything would be done within 24 hours. It has now been 48 hours and it has not ported. So I re-called Telkom support and was told that the process was only started yesterday, and that it will take 72 hours. Going by my previous experiences, I would be surprised if it actually happens this time.

So disappointed that I am considering cancelling all my (four) Telkom contracts and moving to a different network.

I would welcome someone who could actually complete this port.