Porting/sim swap

I'm putting this complaint up on my wifes behalf, we both bought phones from Telkom I had my own issues which were resolved only extensive complaining. My wifes issue is that she got a phone online and they told her to active the sim at the call centre and then when she went in store she was told she wasn't meant to active the sim, she was just supposed to come in get swapped and migrated to the contract sim. Then a call was logged and she was told 24hrs and this was last week Wednesday and then on Saturday she was told then wrong call was logged and they had logged the right one and today they tell her to wait an additional 24 hours. Telkom has literally done an awful job on my contract, my wifes contract, and a friend of mine here at work whom I was discussing this issue with, I haven't met anyone who has dealt with the call centre and the store who has been happy, every message is different, this is shocking from such a big company. I don't think at this rate I'll be recommending Telkom to anyone. Its a simple log that's been sitting a semi final stage forever, I mean really maybe we should cancel everything with Telkom and move to a company that knows what they're doing.