Porting Revesal

I Ported my number from MTN to Telkom a week ago,a day after my port I was having network problem,I couldn't make calls or even connect to the Internet cause of poor network.so I called the call center on the 10/02/2018 and spoke to Sifiso requesting for a port reversal and I was told that the call center can not help me with a port reversal,I then requested for the porting department's contact details was given an email adress.I then send an email to the porting department and their response was that I need to contact the call center for them to log a request for me.I the called the call center spoke to a gentle and explained what the porting department had said,he then went and spoke to his supervisor and told me that they don't understand what the porting department is requesting from them,then the agent asked me to send him emails from the porting department in which I did,I send them to ********** za and he promised that he will get back to me once he has spoken to his supervisor and showed the supervisor my emails.I have not received any feedback from the agent till today and I have emailed him requesting for feedback.so all I want is for the port to be reversed I really can't afford to lose my number. Number in question: ********** 812 Contact no: **********