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mmapula M
1 reviews | Active since Dec 2017
06 Dec 2017, 15:28
Porting prepaid to contract
I went to the Telkom store Wonderpark on 25/11 to port a prepaid number to contract and was advised it will be done by wednesday 29/11/2017 upt o today its still not done went back to the store wonderpark on 03/12/2017 was advised it will b done the 04/12/2017 at 7:30pm still now nothing i logged a case with the Telkom call centre 05/12/2017 No ********** 2, still no help i need to have my number working its been 2 weeks going to the 3rd week, cwhen the i called the call centre today was advised to go to the store
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Replies (3)mM
mmapula M's updateReviewer Update
06 Dec 2017, 17:08Poor service from the call center being referred back to the store, and they don't care to assist, I'm disappointed and regret porting.... Pathetic service at its core
mM
mmapula M's update06 Dec 2017, 17:08
Reviewer Update
Poor service from the call center being referred back to the store, and they don't care to assist, I'm disappointed and regret porting.... Pathetic service at its core
mM
mmapula M's updateReviewer Update
19 Dec 2017, 11:36Even today it hasn't been resolved the agents keep logging case numbers wrong when I call they out me on hold for 20mins, this is the most pathetic, unprofessional service I have ever received...
mM
mmapula M's update19 Dec 2017, 11:36
Reviewer Update
Even today it hasn't been resolved the agents keep logging case numbers wrong when I call they out me on hold for 20mins, this is the most pathetic, unprofessional service I have ever received...
mM
mmapula M's updateReviewer Update
19 Dec 2017, 11:47now they have ported the number but i cant receive calls & sms i keep logging case numbers where the agents are logging them wrong & closing them its now close to a month my number doesn't work...i logged 3 cases still no solution, im now up to a point where i don't know what to do & i regret ever taking a contract with TELKOM, the service its way too poor & no regard for the customer at all
mM
mmapula M's update19 Dec 2017, 11:47
Reviewer Update
now they have ported the number but i cant receive calls & sms i keep logging case numbers where the agents are logging them wrong & closing them its now close to a month my number doesn't work...i logged 3 cases still no solution, im now up to a point where i don't know what to do & i regret ever taking a contract with TELKOM, the service its way too poor & no regard for the customer at all