Porting over disaster

<p>I recently signed up for Telkom Mobile contract with a Galxy S8. Upon signing up I informed the sales consultant that I currently still have 1 month more on my Vodacom contract and after its over I would like to then port my Vodacom contract number to take over the new contract number.</p> <p> </p> <p>I was told it is possible.</p> <p>Now the Vodacom contract is over and it has been converted to prepaid, I call in to Telkom and they inform me that I would have to go into the store to do this.</p> <p>I go into the Telkom store at City View mall. The consultant assisted me and gave me a new SIM card and said that the new sim will have my Vodacom contract number. I asked him if my contract would be transfered to the new SIM and he says yes. (This was a Friday).</p> <p>On Tuesday the porting was not completed so I went back into the store to find out what was going on. And it seemed nothing had been processed so they retried the porting - and the next day it was done however now my Vodacom number is on a Telkom Prepaid and did not take over my Telkom contract.</p> <p>I then had to go back into the store on Wednesday, and I asked them if its possible to do a number change on my contract so that I can get my Vodacom (now prepaid Telkom) number.</p> <p> </p> <p>They said no its not possible.</p> <p>The consultant then informs me that they will have to revert the porting back to Vodacom and then redo the porting onto the Telkom Contract SIM card.</p> <p> </p> <p>I informed them that this is what I initially asked for and that I do not know why the first consultant even gave me a new SIM card when I told him I had already got a Telkom contract SIM card.</p> <p>They have now logged the fault with their IT team and said that the entire process will be completed by Friday.</p> <p> </p> <p>It is now Friday and my number is still on Telkom Prepaid, it hasn't even reverted back to the Vodacom SIM card.</p> <p>I'm getting so frustrated with this process and so far moving to Telkom's network has been a royal pain in the butt.</p> <p> </p> <p>Please can somebody assist me to get this done once and for all. I called in to the store today to find out what is going on, and they said there is nothing they can do from their side they have to wait for IT.</p> <p> </p> <p>I'm tired of being given broken promises. PLEASE HELP ME!</p> <p> </p> <p>Regards</p> <p>Shonay</p>