Porting of our numbers still not working after 6weeks

We (Wife and I)are heading into our second month after having switched over to Telkom from MTN, porting our current cell numbers. As of yet ,we're unable to make or receive calls and sms's. Neither are we able to check our balances as the calls will not complete. Our lives have been stalled resulting in missed messages,calls and, on one occassion, being stuck far from home in the dark unable to contact anyone. After what was probably our 6th visit to TELKOM TYGERVALLEY, still no progress. The kind staff are trying to solve our problems but it would seem the TELKOM network is letting them down. What HAS been working well and like clockwork, is the debit orders which have been coming off our account without fail since May 2018. Considering cancellation and accepting our losses.