PORTING OF NUMBER

On 31 Oct '15, I and my husband went to Telkom Canal Walk to take out a contract for a new phone. The consultant asked me to fill in forms and after I completed it I asked him if I had to be with, Monday 2 Nov' 15, when my husband collects the phone as I am the account holder. They confirmed that I didn't have to be present to sign for anything. So on Monday my husband went to collect his phone and they didn't want to give it to him after I specifically asked the consultant if this was going to be problematic. Eventually it was handed over to him. It was also said that porting his number would take 2-3 days. Thursday 5th of Nov '15 we tried calling Telkom's landline to no prevail as we wanted to find out what the holdup was. So we went online and spoke to a consultant. The consultant tells us that the porting was supposed to happen IN STORE when we collected the phone. Friday 6 Nov'15, WE WENT BACK TO THE STORE AND AGAIN IT WAS SAID THE NUMBER WILL BE PORTED DURING THE DAY...WE ARE STILL WAITING AND IT'S THE 9TH OF Nov again...