Porting of existing number

I app**** for a new Telkom contract online. Which i received a month later. (After i had to pay upfront for the new contract, and now after i phoned once again am still waiting for the money to be refunded.} I instructed the call center agent to port my existing number to the new telkom contract. this never happened. on the 6th of November 2015 i went into the telkom mobile store and opened a case to have the numbers ported. After daily calls and numerous store visits nothing has been done to date. After promises from the store manager. E-mails sent to Telkom staff are deleted without reading them. The case has now been cancelled without being resolved. It does not help to go to any mobile store, \as it is not their work to do it"and it does not help to call the call center. I complained on the Facebook page"