LW
Lalane W

1 reviews | Active since Feb 2016

20 Feb 2016, 16:05

porting of cell no

On 12 February I went to Telkom vaal mall and app**** for porting my cell c no to an 8ta no. They said it would take between 24 and 48 hours to port. On Tuesday the 16th I''ve phoned them again as nothing has happened yet.<br> The answer I got was a technical problem on their side and I must phone back the following day. On Wednesday the 17th, I called them again and the response was a new application had to be filled out as the first one expired, which I gladly did over the phone. Again, 24 to 48 hours to port from cell c to a telkom mobile no. It is the 20th today and still nothing happened apart from my cell c no that has been disconnected for the past 2 days. I phoned again today only to be told that they will call me back Monday 22nd to resolve the issue. Up until now, no one from telkom phoned me to tell me there is a problem of any sort. I find this extremely unprofessional and unacceptable. The service is absolutely appauling!

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Replies (1)
Telkom
Telkom's reply20 Feb 2016, 16:20
Official
Hello lalane,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM203240.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media