porting of ***

We are a Medical Practise. We are in contact with Telkom from beginning of August to port our line *** from Vlocity and apply for ADSL line on our fax line ***. There was a hickup on our side regarding payment of Vlocity's account. Our IT and Telephone assist company is Formula 1. On their recommendation we needed to move away from Vlocity back to Telkom. From their the confusion about account. I have paid all outstanding monies so that Telkom could go ahead. I emailed Buti on 2/11/2015 with proof of final payment. I just paid so that we could move on. We are constantly in contact with Buti Mo***eng and I really do not get an answer from him. I emailed Dumisani - Buti's manager apparantly, to complain. For about 3 weeks now if you phone from a landline it says The number does not excist. from yesterday morning NO phone call is coming through. Yesterday afternoon the 10217 says they can't help me if we do not log a fault. Please help me to get our lines on track as we have NO incoming calls. We are losing a lot of money. We are a business after all. I am still not sure if all our requests are being addressed at Telkom.. they don't give me an answer at all. Thank you