1 reviews | Active since Dec 2016
Porting Number to Telkom
<p>I bought a cellphone contract from Telkom on the 10th of December 2016 and one of my requirements was that I wanted to keep my current number as I use it for business purposes. I was informed by the agent in Sandton City Branch that this was possible and I would be able to keep my current number. </p> <p> </p> <p>When they tried to port my number their system was not able to send the porting sms to me and they asked me to go to another branch. </p> <p>The next day i went to the Northgate branch and the same error happened, i was told that the error can not be fixed as it is weekend. </p> <p>I went to Cradle Stone Branch on Wednesday the 14th of Dec 16 and the agent could not send me the sms for porting. He tried sending himself a message from the system and it work, we called MTN to check if my sms line was block and they sent me 5 test sms and I received them all. The agent sent me test sms's using the telkom lines and i received all of them except for the porting one. The agent asked me to go back to Northgate. At Northgate they logged an incident report because they said the error is on the system and the IT department has to clean it! On the 22nd of December 2016 I wend back to the Sandaton Branch and the Manager took over my case and logged another report with the IT department as he said he could not solve the problem. </p> <p>Today is the 16th of January and I still have not had this query resolved and my number is still not ported.... </p> <p>I would like to cancel my contract with Telkom. </p> <p>This is terrible service from Telkom absolutely horrified and shocked how they sent me back and forth</p> <p> </p> <p>I am horrified and disgusted at the level of service from Telkom. </p>
Hi there,
My ID number is ********** 707080 my contact number is ********** .
I am highly upset as I have just received an email informing me that my query has been resolved and I should call the call centre with a reference number ********** 4. When I call the call centre I discover that I am still unable to port and the query has not been resolved but the case is closed.
On the 17th I went to Telkom Sandton store and I was told that there is an agent working on this request since December in the back office and they cannot call but send an email. On Friday the 20th of January I called the call centre to follow up and I was told that they are unable to put me through to the person working on this query as they are in the back office all I can do is leave a message for them. I called again the 21st of Jan and again on 23rd January and today the 26th and on all the days I am told that they cannot assist as they are waiting for Vannessa Dupreez (the IT consultant working on this request) from the back office to action the query. I have left alternative numbers for her to contact me on, on numerous occasions and she has NEVER once contacted me. I find her lack of customer service disgusting and think that company should not tolerate such behaviour from its employees as they will loose very valuable clients.
Hi there,
My ID number is ********** 707080 my contact number is ********** .
I am highly upset as I have just received an email informing me that my query has been resolved and I should call the call centre with a reference number ********** 4. When I call the call centre I discover that I am still unable to port and the query has not been resolved but the case is closed.
On the 17th I went to Telkom Sandton store and I was told that there is an agent working on this request since December in the back office and they cannot call but send an email. On Friday the 20th of January I called the call centre to follow up and I was told that they are unable to put me through to the person working on this query as they are in the back office all I can do is leave a message for them. I called again the 21st of Jan and again on 23rd January and today the 26th and on all the days I am told that they cannot assist as they are waiting for Vannessa Dupreez (the IT consultant working on this request) from the back office to action the query. I have left alternative numbers for her to contact me on, on numerous occasions and she has NEVER once contacted me. I find her lack of customer service disgusting and think that company should not tolerate such behaviour from its employees as they will loose very valuable clients.
Hi there,
I have sent my ID number and contact number but have nor received assistance from you.
I received an sms saying the query is closed, but still not resolved.
please assist
Hi there,
I have sent my ID number and contact number but have nor received assistance from you.
I received an sms saying the query is closed, but still not resolved.
please assist