Porting number from pre-paid to contract

I have been to the Telkom shop in Tygervalley on 21/05/2018 to open a new contract and move my pre-paid number to the contract that I have opened. I was told that it would take up to 72 hours to have this done,however it has been 11 days and I have been to the store three times to get feed back on how long it would take to have this done. I have asked to be contacted, to be updated on how long the process will take, and no one has been in contact with me.

I was informed that only the person that has ported the number can chase up the progress of the porting.

I think that this process is not ideal for the customer, as your process is prolonging this issue. I think that the customer should not suffer because of this process.

I had used all the data I had, as I was told it would take 72 hours to port my number, and now I have had to purchase more data as I cannot use the new number, because I need to be contacted on my current/old number.

Essentially, I am paying for something that I'm not able to make use of, and I'm giving out more money because of this debacle.