Porting number from MTN to Telkom not done

I went into your Galleria branch on Sunday morning, 9:00am and was assisted with porting my MTN number (prepaid) to my existing Telkom contract. I received an sms with a code which I gave to the consultant. On Monday morning around 9:00am I received an sms on my MTN number to say that a porting request had been made. Up until this point - almost 48 hours after this process, my MTN sim card is still active thus my MTN number has still not been transferred to my Telkom contract. I was told that my number would be ported by last night around 9:00 / 10:00pm. Please resolve this issue as soon as possible.