Porting nightmare with Telkom

I have been left stranded with no access to my main cellphone number. I went to the store to port my already existing telkom prepaid number to contract. It didn't go through the first time. I went to a store again to redo this process on a Friday 07 May and it didn't go through. I went to a Telkom Store at Fern on Republic to resolve the matter since the call center agents said someone didn't press the submit button on the order. I was shocked that the consultant there Nomhle Phakathi told me she couldn't help and l had to go to the store l originally did the port. This didn't make sense to me becsuse had l done this in another city or province it meant l had to drive there. She refused to help me or call the other store. Nonetheless l need my Sim card ported and active because l use it for all my primary transactions including banking. This has caused a huge inconvenience to me please resolve it