Porting nightmare

#WIN I’ve had quite a 'fun' experience trying to port a number from Cell C to Telkom. The whole debacle took approximately 3 weeks to get resolved from the 31st July 2021 to 23rd August 2021. I logged 2 port requests with Woodburn Telkom branch and one via SMS directly with Telkom. After getting no joy after the 2nd request, I contacted Cell C to find out what the problem was. They (Cell C) advised me about a 60 day waiting period, I logged a request for escalation, thanks to Hello Peter this was speedily resolved. I went back to the Telkom branch a week after the Cell C resolution. Still nothing had been done. Upon enquiry I was advised I would need to complete a new request for a sim swop. I was livid and asked to be put through to the Contact Centre, unfortunately they also could not assist me. I eventually figured out that Telkom had processed the request but activated my old Telkom sim card. The point of this review is a request for customer service staff whether face to face or telephonic, to be trained to think outside the box and not be limited by company rules and regulations which often cause tension for both the customer and agent.