Porting my prepaid number to contract

It is almost three weeks since I purchased a phone at the Mall of Africa Telkom and to this day my number has not been ported to contract. According the consultant that was helping me it was supposed to take 24 hours. I also haven't received the smart watch that came with my phone because apparently it was out of stock at Mall Of Africa so they had to outsource it from Cape Town. The response I get every time email the consultant is that "I will advise once everything has been done". I am sorry but this is not good enough because this is what I am paying for and me not having my number ported has been such a nuisance as everything is linked to that number. I honestly expected better from Telkom.