Porting my number

Hello There,

I am at my wits end.

On 21 October 2017 I purchased/entered into an agreement with Telkom Mobile and Istore for my new Iphone 8.

At this point I was an existing customer for several year, contractual and pre-paid. So my details were on the Telkom system.

The sales person in Istore first tried to keep my number (as per my request) and in the middle of the process of entering into this agreement, the system hanged, which was expected as everyone was quing in lines to get the new Iphone 8 and I understood that the system might not be able to carry all the transactions.

The sales person tried again, but with no success, the order was now blocked and he could not continue with the transaction.

The sales person then said that he would have to do an order/purchase on a new number and then I would have to go in store to port my number. Standing in a que for already 2 hours, I agreed and went ahead with the transaction.

The next week, I went to Telkom in Menlyn and the consultant/customer service lady checked the system and said that there was already a request to port my number and that I should just be patient, it could take 72 business hours.

So I waited another week.

I went to Brooklyn's branch and the sales person/consultant/customer service checked the system and could not find any such requests. She then logged a new request to port my number and printed the request and again said to me that it would take 72 business hours.

I waited patiently again.

My number has still not been ported. It is not more than 3 months. I am reluctant to go into a store again and take all my documentation yet again and be unsuccessful again.

Can Telkom please address this urgently? I am at my wits end!