PORTING ISSUES Telkom not delivering

We have been trying to PORT our land line number from Telkom to our VOIP system, now we are getting some ridiculous excuse that "DN Range is not exclusively used by the operator requesting the port" this is ******* we have been using this number for over 7 years now. we were initially with Telkom and moved away from them because of bad service and went to MWEB (and they still use Telkom) now that we moved to a different site we want to keep our number and we are still using MWEB and MWEB is using OpenServe which is run by Telkom so we are not changing Network Providers. so this should not be an issue.

Because of this nonsense we have lost over R60 000 in sales and more because alot of those clients are not phoning us anymore (and thinking we are closed down)

can you please sort this issue out so that we can continue to do business, if we keep loosing business like this we will not be able to pay you and that equals revenue lose for you) so it is in you own interest to port our number to VOIP.

This is what MWEB has requested: You will need to contact Telkom and quote the port ID ***INTERSOL***FatHenrys and advise them to put your line into the VOIP holding pool