Porting issues

I sent this to both the mangers

---------- Forwarded Telkom have some very weird rules. I was with telkom on a contract for 2 years. Then on a month to month for many months. Then I changed to Telkom prepaid 2 months ago because I was told by telkom that if I wanted to port out that it would be easier on prepaid. Now it appears that I have a prepaid contract of three more months. I only wanted to change to prepaid because I was paying for calls to other telkom lines whereas my family, who are all on telkom got this free. Now telkom says that I am regarded as a new telkom customer because apparently telkom contact and telkom prepaid are two different companies and two different entities. This frustration has made me wonder why the rest of my family mobiles and my home line need to still be with telkom, as loyalty doesn't pay. I only need to Change to another service provider because I get very poor service in my office even though telkom have vodacom as roaming partner . I am now faced with a delema of getting my new mtn contract with another number. In my opinion my number is being *******ly held by telkom. I request that this be done urgently as mtn cannot hold on for my new contract, any longer. They tried three times to port with no reason from telkom, as to why it was being declined. Please help me. Thanking you in anticipation Ikbal Moosa ***