Porting issues

I went to the Telkom shop in Southgate Mall around pare December 2020 to Port my cell number from Cell C to their network. I was told everything was successful and it will be active in 24hours and I was given a new Sim card but to my surprise it wasn't. My number had stopped working on the cell c network and now working on the new number and not my number as I ported.

In hope that it will happen after that 24hours,i waited over a week and nothing had happened. I went back to Telkom and they activated my number back to Cell C and they told me to come after a week.

I did so to do the porting again and I was told the same story again and this time around my number was active on thd Telkom network as I could make calls and receive messages but I could not receive any calls. I then went back again after 3 days to report the matter and I got assisted by a Technician lady called Milisani. She tried doing whatever on her side but still no luck. She then escalated the matter by sending an email advising us that the matter should be resolved within 72 hours. Till this very day I'm still waiting for feedback from her.

I gave her my daughter's number to give us feedback as she had promised. And when I try to contact the store, the line keep ringing with no answer.

Its been over a week now since I've been waiting for this matter to be sorted or even get some kind of feedback.

The number in question is *** and the reference number is ***.