Porting Issues

I cancelled my Cell C contract and moved over to you guys thing the service is much better. I have mistaken Myself. I did a porting request a week ago and my nr had not been ported yet. I phoned in numerous times and still nothing? Im sitting with a brand new phone and cannot use it.. this is so not on! I phoned cell c to find out why my number has not beem ported and they say they cannot assiat me because a porting reguest has been logged.