JA
Johann A

1 reviews | Active since Oct 2017

06 Oct 2017, 14:00

Porting incomplete after SIX WEEKS

I have been struggling for six weeks now. I have had numerous online chats, email exchanges, phone calls and just returned from my SIXTH visit to a Telkom Shop - today "the systems were down". (I feel for the good and friendly people in the shops, but it seems that Telkom's *********** organisation does not support them, departments don't communicate, etc.)

Towards the end of August I bought a FreeMe Family package on my phone. After ALL the EFFORT above THREE of my FIVE multisim cards are still not functional - all showing 'no service' - and that is exactly what it is...

Not only is it BAD, it is TOTALLY unacceptable.

0
Replies (2)
Telkom
Telkom's reply14 Oct 2017, 09:08
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

JA
Johann A's update14 Oct 2017, 10:55
Reviewer Update
Thank you - problem was yesterday (Friday, 13th) fully resolved on my 7th visit to the Telkom store. Lots of credit to Lesley at the Menlyn Telkom Store!