CVdM
Carel Van der Merwe
1 reviews | Active since Aug 2017
28 Aug 2017, 19:16
Porting ***********
Drove 360km to centurion telkom to Upgraded my existing contract with telkom and took new contract for my wife. In store the sale lady said she cannot do porting I should do it myself on monday she gave me a browser that says "do porting any time anywhere" after 2 sms applications I got a reply porting failed and I should go to a branch or call contact centre. So I phoned contact centre spoke to a friendly lady but she informed me that contract porting can only be done in store ........... So I need to drive back to my nearest Telkom store that is a 260km round trip. So I would rather cancel my contract than port.
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Replies (2)
Telkom's replyOfficial
03 Sept 2017, 15:20Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply03 Sept 2017, 15:20
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
11 Sept 2017, 16:12Good day
Trust you are well.
Please be advised that a contract Port In is only done at Telkom store.
Kind regards
Ithabelebeng
Telkom social media team
Best regards,
Telkom's reply11 Sept 2017, 16:12
Official
Good day
Trust you are well.
Please be advised that a contract Port In is only done at Telkom store.
Kind regards
Ithabelebeng
Telkom social media team
Best regards,