Porting gone wrong

Hi I went to Telkom Mobile in Rosebank mall on the 17th Dec 2019 to port my cell phone from MTN to Telkom mobile. The porting took place on the 15th Jan 2020 in which I have lost my MTN number and have been given a Telkom Mobile number which was not what I asked for. I needed to keep my MTN number which didn't happen. I went to Telkom Mobile in Clear water on the 16 Jan 2020 at 9:00am the consultant advised that they have logged a call and within 24 hours this will be fixed. This morning I logged a call via live chat on Telkom website and was advised of a turn around time of 48 hrs. I'm not sure who is telling me the truth and this is upsetting me. I should of stayed with MTN. Now I have a *** which I don't want!!!!!!