Porting from telkom prepaid to contract

<p>Good day,</p> <p>On monday 17-10-2016 I went to telkom store in mall of africa (assisted by Emelia Monyai) to request that I use my telkom prepaid number ( ********** 878) as my contract line, I was told that this cannot be possible because accounts department has suspended my line and I should wait for 48hrs for reconnection, but she send a request (case number ********** 6) anyway to a person by the name of Leago Komape (LR) who has since ported my number to a suspended contract line, which makes it invalid, and now my ********** 878 mainline is offline and I'm unable to carry on with my business, I am connected to the original contract number ********** 469. I went to the store this morning to ask that the process be reversed since the account is offline (assisted by Omphile Mokoka (OE)) but I still cannot get help and I am loosing clients due to this delay, case number for today ( incident ref no- ********** )</p> <p> </p> <p>Your quick assistance will be highly appreciated as I need the ********** 878 to be up and running.</p> <p> </p> <p>Thanks</p>