Porting from my network to twlkom took a whole week and 15 calls and still not done i have to visit the branch again.

I am so frustrated right now by the inconvenience caused by Telkom express Nelson mandela square. I went there on Friday 30 September 2022 to request for an esim but before i requested to port my vodacom number to telkom so that i can keep my number. I was assisted by the lady called Katlego, she was very friendly but *********** i guess because she told me the port will be done by monday 03 October 2022 today its Thursday 06 October 2022 and the port is still not done. I am so frustrated already before i even use the network. I called in the morning the first agent hanged up. The secind agent said i need to call my previous network provider and check with them which theu said they did not recieve any port request on the side. I expected so much fron telkom as a big company. Now i have to go back to the branch to have this done this is so stupid and crazy. What happened to getting thibgs right the first time? Im so disappointed