porting cell number

We went to Telkom vincent park East London on Sunday the 1st to port our cell numbers. We both purchased a 12 gig reacuring data bundle.Later that same day our data was available unfurtunatly the number was not working. The Monday my wifes porting was complete. Today is day 5 of no income due to the fact that my number is still in process. My wife went into the branch and after waiting 30 Minutes quering my porting was was tolld to wait it is in the process. I have called the help line and spoke to Tshwarelo who advised me to go into the store. I am very disappointed with this service