1 reviews | Active since Oct 2016

24 Oct 2016, 11:46

Porting

<p>Hi, I can't believe porting from one network to another which was supposed to occur on the same day is taking over 48hrs. I was on online chat with service provider on Sunday, and the lady called and put me through to the porting division only for them to disconnect me before attending to me. I have messaged telkom on facebook and they said they will revert. Now (Monday) I have called the branch that i went to on Saturday to facilitate my porting and they are telling me that it was never processed. Oddly the gentleman that assisted me took my mobile and did the "portme" message on my mobile, he also took my RICA docs but i have still not yet ported from MTN to Telkom. What a hideous way to start a client/service provider relationship</p>

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Replies (2)
Telkom
Telkom's reply24 Oct 2016, 18:34
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply25 Oct 2016, 16:32
Official

Hi Lerato

Kindly note that *** has been ported and is serviced by TELKMOBL.

Regards,
Diketso
Telkom Social Media Team

Best regards,